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Google makes it simpler to interchange a damaged Pixel Watch 2

The repair is lastly in for requesting out-of-warranty substitute to your Pixel Watch 2. This is how the method goes.

Key Takeaways

  • Google has launched a self-initiated substitute course of for Pixel Watch 2 homeowners, eliminating the necessity to discuss to customer support brokers.
  • To request a substitute, customers want to finish a type on the Google Retailer web site, verify the problem, and choose a restore possibility.
  • Customers can select to make use of their very own packaging or request packaging from Google and might want to comply with the phrases and situations earlier than confirming their buy.


Nobody likes being in customer support purgatory, however for homeowners of out-of-warranty Pixel Watches, they’ve needed to discuss or sort out their issues and needs with brokers to get their damaged gadgets taken care of. From at the moment on, these with a Pixel Watch 2 will likely be glad to know that they will not should take care of round explanations and questions to be able to get a correctly functioning machine once more. Bought a Pixel Watch 2 your self? This is what you could know.

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The previous methods

Up till at the moment, to be able to provoke what’s formally a tool substitute for broken gadgets, you had two choices. In case you paid for a Most well-liked Care bundle, you would put in for a substitute by filling out a type with Google associate Assurant. In any other case, whether or not it was an in-warranty (which solely actually covers defects) or out-of-warranty declare, you needed to discuss with a customer support agent on the Google Retailer website — even in the event you purchased your Pixel Watch at one other retailer. And do not even get us began about repairing a Pixel Watch all by yourself.

Google Pixel Watch 2 1-1-1The brand new method

Whereas these two methods are nonetheless the one strategies of acquiring a first-gen Pixel Watch substitute, Pixel Watch 2 homeowners now have a brand new possibility as detailed by Google and noticed by Android Authority. You are now in a position to self-initiate the substitute course of by finishing a type on the Google Retailer web site — saving you from a complete dialog, plus any time queuing up for a service agent within the first place.


This is the way to get began on a substitute request:


  1. Head to the Google Retailer web site, then scroll to the underside of the web page and click on on Repairs.
  2. Choose Get Began after which enter your Pixel Watch 2’s IMEI (if relevant to your LTE mannequin) or serial quantity.
    • To search out both in your watch, head to Settings, System, then About.
  3. Verify your concern. Within the Restore Choice part, you may then must insert your ZIP code or tackle. Choose Mail-in.
    • You must see an estimated price to interchange your machine. The substitute unit doesn’t embody the charger or watch straps.
  4. Choose both Use my very own packaging or Ship me packaging. You may be mailed or emailed a pay as you go label.
    • You are chargeable for any damages throughout transit in the event you use your individual packaging.
    • In case you request packaging from Google, you may be ready as much as two enterprise days to have it delivered. It is free.
  5. Learn by way of and comply with the phrases and situations.
  6. Undergo the checkout course of, deciding on Verify Buy.


As soon as your cost has gone by way of and Google receives your broken Pixel Watch 2, the corporate will ship out your substitute.


The self-service course of right here is identical for these initiating repairs on different Pixel gadgets, although many could have the choice of scheduling a restore at an affiliate uBreakiFix store. That will not be the case for the Pixel Watch 2.

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